-you can first contact us by Qoo10 message within 7 days, provide us with your Order Number, and state the reason for your return/refund.

-For a damaged item, its picture should be attached.

-Returned items must be in their original condition such as packaging, tags attached and so on.   Incomplete returns may be refused or disregarded.

-In case goods are sold but not shipped yet, and you do not want the item, we can cancel the order within 24 hours.

-The return goods should be received within 14 days.

-The amount will be refunded in the same form of payment originally used for purchase within 4 days upon the receipt of returned item