We highly recommend that customers select the registered mail option.  Otherwise, normal mail shipping by Singpost is offered on all orders.  We WILL NOT be responsible for any items lost via normal mail.  Orders will be sent on the next working day after payment is received. Singpost normal mail usually delivers in 3-12 working days for local Singapore orders.  

Return / Exchange Policy

We accept exchange item’s for any major manufacturing defect. 

However, for any exchanges for these reasons, the customer will have to pay the return shipping charges plus an admin charge of $1.50 per item exchanged. Kindly note that exchanges must be made within 14 days of receipt. However, small washable stains, fixable loose threads, minor colour differences and creases are not considered defects. Customers are required to send the original item back to us first and as soon as we receive it then we will send the replacement item.

 

*Please note, we are unable to process refunds for any reason, we can only allow exchanges at this time.