Shipment: all shipment done by registered mail and you can track the status on Gmarket(tracking number will only be uploaded after item reach Singapore, no tracking number during transit from overseas to Singapore), totally it will take one week plus to two weeks to reach you from the order date.
Return & Exchange Policy: no exchange or refund allowed after shippment, unless there is major defect with the product.
The following reasons may not be considered as manufacturer defects:
* Minor stains. Stains no larger than 5mm in diameter
* Minor thread frays at the straps, slight mis-alignment of the seam
* Claims that the finishing or design of item is not good or up to expectations.
* Deliberate damage of items such that it may warrant an exchange
Other exchage exclusions:
* Size issues - measurement is subject to max. 0.5cm error tolerance depending on the measurement method by indvidual or product batch
* Colour issues - The colours you see on your monitor may be slightly different from the actual colours of goods due to various reasons such as monitor temperature setting, marker charactoristic and so on
* Items worn and stained, altered in any form, washed or damaged due to negligence are not applicable for exchange
* Promotional items cannot be exchanged or refunded.
If you find that we send wrong item or defective product, pls take a picture of the product, original packaging and labels, send together with the order number to sherryshop2010@gmail.com. we will response within 3-5 working days.
Disclaimer: Actually item may or may not vary slightly with the pictures or product in the shopping malls, but that does not constitute judgement for authenticity or excuse for refund.