Your order will be shipped from Hong Kong by UPS / Hong Kong Post. Contact us at enquiry@cosme-de.com if you have any question.
Why shop at COSME-DE.COM?
COSME-DE.COM offers a great variety of skincare and cosmetic products from all over the world with competitive prices， plus many exciting promotion campaigns to save your money.
One of the best things we provide is FREE international shipping regardless of order size and a 30-day money back guarantee for returning your products with no extra charge.
How can I have FREE shipping?
We provide FREE shipping on ALL orders regardless of order size from Hong Kong to your destination. We will provide a Tracking Number for your order after dispatched.
When can I expect delivery?
Usually it will take about 4 to 6 business days from the order dispatch date for your order to be arrived to you. Please note that it is only a suggested date， it may vary. (Especially during festive seasons like Easter or Christmas)
Do I need to pay sales tax and customs duty?
It depends. The "total" amount displayed at checkout is not inclusive of any tax and customs duty. Depending on the geographical locations， you may be required to pay an additional amount for customs clearance and/or duty (based on the total cost/value of your order) at the destination country. All these additional charges must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details， please contact your local customs authority.
Please note we are not in a position to refund any customs/import duties paid.
Undeliverable package
When we received orders returned to us with incorrect address， failed delivery attempts or refused by recipient， we will contact the customer to clarify delivery information or reasons for refusal. Depending on the situation， we may issue a refund or reship.
Reship:
If the customer wants the order to be reshipped， we will resend the products charging 15% of the product price/total order amount as shipping charge.
Refund:
A 25% restocking fee of the total product price will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.
Can I return an item?
Yes. At COSME-DE.COM， we aim at providing the best service and quality products to our customers. That is why we have a 100% 30-day money back guarantee behind every purchase. If， for any reasons， you purchase any of our products that is not pleasing to you， you may return them for a full 100% money back guarantee.
You may return the products within 30 days of your purchase (counting from the dispatch date on the order dispatch notification email). Please contact COSME-DE.COM for the return order number and procedures before sending. We respectfully request that you include the delivery note with the return for our record.
All products need to remain unopened in order to be eligible as return， COSME-DE.COM reserves the rights to refuse any items as return under the following conditions:
- any opened or broken products
- any promotion and best value items
- Products listed as non-refundable/exchangeable
- after 30 days from the shipping date
The refund will only be credited to the account used for the original purchase， and we will not bear the cost of the return shipping.
Are all your products fresh and genuine?
Yes. Our products are sourced from authorized and legitimate distribution firms around the world. However， some products sold on our website may have a slightly different packaging from the ones on the market or what you have at home， this is because the manufacturers need to cater for the needs of different countries. We guarantee that they are 100% genuine and produced by the original manufacturer. For example， a product sold in the United States may differ in appearance from the one sold in France or Japan， but the content is the same – a genuine product produced by the same manufacturer.
Freshness is also 100% guaranteed. We keep all our stocks in a temperature-controlled environment prior to shipping and the products are subject to regular quality control inspection.
So just relax， shop and enjoy， we have implemented all the necessary measurements to enable you to have a great shopping experience!