1. We accept payment via qoo10  here.
2. Payment must be made within 7 days of order closing.
3. TOTAL AMOUNT includes the final price plus S&H(Shipping and Handling fee).
4. Please note your special requests (color, packages, value of declaration, etc.) in the order or send us qoo10 message when you make payment.

1. WORLDWIDE SHIPPING
2. Orders processed within 24-48 hours of payment verification.
3. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
4. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply (refund or resend). Our goal is customer satisfaction!
5. Delivery Time:

----Via Air Mail: Generally 5-15 working days.
----Via Express: Generally 3-7 working days.

1. You have 7 days to contact us from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS!
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your qoo10 ID.
3. We will refund YOUR FULL ORDER AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction. OR, you may choose to have a replacement.
4. Return shipping fee is to be paid by the Buyer, but we can give you discount in your next order to make up your lost.

1. 12 months Manufacturer`s Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your qoo10 ID. 

We maintain high standards of excellence and strive for 100% customer satisfaction! Positive Feedback is very important. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
It is impossible to address issues if we do not know about them!

FOCALVALUE TECHNOLOGY CO., LIMITED is located in Shenzhen, where has the world`s largest market of electronics and its accessories. FOCALVALUE is a reliable China wholesale Online Shop with Diverse & High Quality Products where you can buy China Products at Best Price. We mainly deals various of articles for daily use products. We focus on providing value to our customers. Below is our company mission:


Quantity: We not only sell items by lot but also sell individually. If you want drop shipping or personal use, we are the best choice.
Quality: Our products are carefully selected and tested before sending.
Time: All our products have real stock, generally can be sent in 24 hours.
Service: We have a professional sales team and a perfect customer relationship management systerm (CRM). Our online time service is up to 20 hours a day.

Please give FocalValue a chance, or you will lose your best products and service.