By the end of the course, participants will be able to:

• Know the importance and principles of effective coaching and mentoring and coaching in the work context
• Use coaching and mentoring techniques and concepts to improve coaching and mentoring effectiveness
• Guide and create instant rapport with mentee with interpersonal and relationship skills
• Understand the process of Coaching and mentoring that works well for their mentees
• Improve on coaching and mentoring styles and employ customized solutions
• Enhance the esteem of individuals towards their profession
• Handle mentees effectively and professionally while maintaining mutual respect and integrity
• Inspire and Empower the mentee towards higher productivity
• Enhance their confidence and effectiveness in the GROW Model of coaching for staff
• Have greater control over the coaching and mentoring process, communication and conversations
• Use the various communication strategies for improved relationships