Basic Policy

*Returns policy

We will provide free return shipping if your item is caused.

By our error (Damage, Defective, or Incorrect, Item, Ect.)

Except for our mistakes, you will pay for all the expenses for the return.

Please ask us cancel / Refund Via “My Qoo10” page, and then contact us.

*Shipping & Handling

All item are delivered from KOREA.

Our delivery would be done via QXPRESS.

(Not Included Weekend & Holiday)

Delivery to Singapore address will be handled by QXPRESS.

*Contact Us

If you have any problems, please contact us before leaving feedback.

Have questions or comments? Do not hesitate to contact us.

If you experience any problems during your transaction, please contact us.

If you don't receive item after 30 days, please contact us.

Your questions will be typically replied through e-mail within 24 hours during normal business hours.