1) 1 week returnable and the product should reach to our office in 2 weeks time after receiving the product, provided all merchandise being returned must be in good condition.
2) *** Customers are responsible for all return shipping charges. ( Except the product sent is damaged or defective.)
3) *** Customer should take the photo of the damaged product and send it to 016 - 8813 293 via WhatsApp or WeChat or email to alphalivingcs@gmail.com within 7 days after receiving the product.
4) *** Please call Customer Service at 03 - 8964 4766 to request an exchange or return. (Mon ~ Friday, 8:30 am~ 5:30 pm)
5) *** Any Damage during the courier should be rejected by buyer on the shipping arriving time.