SK I.T. Solutions is a registered company in Singapore. Apart from selling the latest MP3 player, Mobile Phone & Game Console in the market, we also sell all kind of high quality accessories for MP3 / Laptop / Nintendo / PSP / Mobile Phone. 

If you have any further enquiries, feel free to contact us through Gmarket. Our Customer Service Staff will definitely reply your question within 24 hours from Monday to Friday. Whereas, during Saturday, Sunday and public holiday, we will try our best to reply you within 48 hours. 

If you are not satisfied with the product purchased for whatever reasons, you may return it within 7 working days of delivery for a refund or replacement. Below are the Term and Conditions:

• Returned item  must be in its original condition.

• Seven working days are counted from the date you receive the merchandise. This date will be indicated on the Delivery Notice.

• Buyer will be responsible for any charges incurred in returning the item back to us.

• Delivery Charges are non refundable

• Prior to any return, please contact us first for return address and return procedure.

We only accept the below two payment methods:

• POSBank ATM Transfer

• Escrow

Shipping Cost

• It will be free posting within Singapore. The item will be ship out via Normal Mail (without tracking number) within 1 - 2 working days according to your provided shipping address. 
• For shipping within Singapore, normally it will take 1 - 3 working days (excluding weekends and public holiday) to reach (Note: Registered mail is highly recommended. Buyer only need to pay additional S$2.25 for registered mail with tracking number. If not, the item will be sent out through normal mail and we will NOT be liable for any lost mail.)
• For overseas Shipping, normally it will take 9 - 17 working days (excluding weekends and public holiday) to reach most of the country if there is no delay in custom clearance. Overseas buyer must choose the option "overseas shipping" under the shipping method option. The first 2 options are applicable for Singapore buyers.

Q: Will there be any warranty on the products?

A: We offer 7-Day Money Back Guarantee. If you are not satisfied with the product purchased for whatever reasons, you may return it within 7 working days of delivery for a refund or replacement. Please kindly contact us first prior to any return.  

Q: If item is lost during the shipment, will I get a new replacement?

A: If you opt for the insurance option (send via registered mail) during the payment, then we will definitely resend a new replacement once the post office has confirmed that the item is lost. However, if you DID NOT opt for the insurance option, then unfortunately the shipping company and our company will not be responsible if item is lost. Thus, the buyer should fully aware of the risk of not including the insurance and should bear the full responsibility if the item is lost. 

Q: If the parcel is bounced back to the sender due to invalid address or some other reasons, will I need to pay the postage again for resending the item? 

A: Yes. The buyer will have to pay S$1.50 for the shipping and handling fee of resending the item since it is the buyer's responsibility to ensure a valid shipping address.

Q: Why did I not hear from you after sending the payment?

A: Normally, after receiving the payment from you, we will instantly send you a payment received email. Once the item posted out, we will also send you another dispatched email. Thus, by right, you should receive at least 2 emails from us for the whole transaction. If you did not receive any email from us, then most likely our emails were filtered out by your Spam software. Thus, please kindly check your "Spam" folder instead. If not, you may contact us again via ebay systems.

Q: Can I cancel my bidding if realized that I had bid a wrong item?

A: Yes. You can cancel the transaction.