DUE TO HIGH FEEDBACK ON LOSS MAIL FOR THOSE ITEM SEND BY SINGAPORE POST NORMAL MAIL, WE HAVE REMOVE THE OPTION SEND BY NORMAL MAIL TO AVOID DISSAPPOINTED FROM BUYER.
ALL YOUR PURCHASE ITEM WILL BE SEND BY QXPRESS WITH TRACKING NUMBER PROVIDE, SO BUYER CAN TRACK THE PARCEL ALL THE TIME ONCE THE PURCHASE ITEM HAD BEEN SEND OUT.
APPRECIATE FOR YOUR UNDERSTANDING AND THANKS AGAIN ON YOUR SUPPORT

**IMPORTANT NOTES TO BUYER**

SHIPPING
We usually send the item within 3 business days once we receive order from Qoo10.
Delivery would be done via Singapore Post (Normal or Registered Mail) or Courier Express TAQBIN depending on your choice. After Shipping out, there May be a Delay due to Other Issues.

NORMAL MAIL: NO Tracking is available. We will NOT be responsible for LOST Items sent by “NORMAL MAIL” Postage. It’s usually take around 3 to 4 days to reach buyer.
** NO Replacement will be sent under the FREE Shipping mode.

REGISTERED MAIL: Registered Mail has an additional Charge of SGD$3.00. A Tracking Number will be issue for Tracking of parcels via Singapore Post. Packages are delivered in approximately 3 to 4 Working Days after Shipping out BUT may be delayed due to other issues. Customers are encourage to Opt for “Registered Mail” (additional SGD$3.00) to ensure delivery to the provided Address successfully. Therefore, if you require Poof of Shipping, kindly Opt for registered mail.

TAQBIN: This is courier express service with charge of SGD6.00. A Tracking Number will be issue for Tracking of parcels via TAQBIN. Packages will deliver next days, once order had been send out.

PLEASE NOTE WE SHIP TO ADDRESS PROVIDED IN YOUR QOO10 . KINDLY MAKE SURE YOUR DELIVERY ADDRESS IN YOUR QOO10 IS UP TO DATE, COMPLETE OR CORRECT.

DISCLAIMER / CONTACT US
Kindly note J & L will not be responsible for the following:-

# ITEM LOST THROUGH NORMAL MAIL WHEN REGISTERED MAIL OPTION IS AVAILABLE.
# ITEMS BEEN BROKEN THROUGH MISUSE / MISHANDLING
# BUYER PROVIDIND IN COMPLETE ADDRESS / MEMO / INFORMATIONS
# BUYER SELECT:- WRONG ITEM / TYPE / MODEL / COLOR
# SALES ITEMS ARE USUALLY CHECKED AND TESTED BEFORE WE SEND OUT.

IF BUYER REQUESTING FOR AN EXCHANGE MUST 1ST RETURN US THE PURCHASE ITEM FOR OUR EVALUATION. AND BUYER WILL HAVE TO BEAR THE RETURN SHIPPING CHARGES.

KINDLY SEND US AN EMAIL TO JULIET.LUCAS@HOTMAIL.COM BEFORE YOU LEAVE CLAIM OR COMMENT.

Above Terms and Conditions are subjected to changes without prior notice. Refund and Return will be at the Sole Discretions of J & L. We will review each case and check with Qoo10 if necessary.