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Q&A
1) Do you provide recipe? and how to get it?
Yes, we can provide recipe in softcopy, simply send an Email to liqian_1999@yahoo.com and indicate "muffin recipe" and your order number, we will send a recipe to your Email account. There is no hardcopy recipe provided.
2) What voltage does muffin maker use? can work in Singapore voltage?
Yes, the muffin maker is designed to use under 220-260V, it is can work at Singapore voltage safely and properly.
3) How long does it take for delivery? ie. How long do I need to receive the item after payment is done?
3 days, if cannot reach, we will give pre-alert.
4) Do you do self-collection?
Delivery is first recommendation, and courier guy will contact you before delivery to make sure you receive it. but if you are opt for self-collection, you can Email to liqian_1999@yahoo.com, and indicate "Qoo10 muffin maker self-collection" in subject, we will reply to you within 2 working days.
5) What is the brand of this muffin maker? What other countries does it sell too?
VINCHI. This muffin maker has been exported and still selling in US, German, British and other western countries.
6) How is the packaging? Can I use it as a gift to my friends or family?
The packaging is in nice colored carton box and compact design. You can definitely buy it as a gift.
7) Is there any collaterals like manual inside the packaging?
Yes, there is a detailed manual written in 10 western languages including English is inside.
8) What certifications you have got for this muffin maker ?
RoHS, SGS, CE.
9) Do I need to have oil in the hole before baking?
No, the plates have non-stick coating. but yes, you can still have oil on it if you want, that will not affect the machine.
10) Can I bake the muffin with a paper cup on it together?
No, you can never do it. When baking, the temperature of the plate is very high, paper cup or other material can not stand it.
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