Shop with Venus Star, we provide the following after sales-service:
1) Prompt delivery via Singapore Post by your chosen mailing mode.
2) Guaranteed against mechanical and electrical defects from the date of delivery.
3) One to one exchange within 14 days once received the item, should there be any defects found. (Subjected to Venus Star terms and conditions under purchase and services)
We welcome enquiries for other Lifestyle Product that are not found under Venus Star Products, kindly please send your enquiries to 2012venusstar@gmail.com
PAYMENT
ALL purchase payment must go through Qoo10.com.sg. Qoo10 provide satisfaction in payment service.
Products/ GOODS will only be delivered upon Qoo10 approval after payment transaction go through.
IMPORTANT NOTE: After receive your Products/GOODS; kindly return back to Qoo10 to your account and click Products/GOODS received. Thank you.
PURCHASE AND SERVICES TERMS AND CONDITIONS:
DELIVERY
1) For Local transactions, Products/GOODS will be posted to you by your chosen mailing mode via Singpost. Local delivery will take 2 - 3 working days. Shipment may be subjected to delay at times.
* Working days are not inclusive of Saturdays, Sundays and Public holidays.
2) For oversea orders, kindly please send an enquiry email to 2012venusstar@gmail.com, we will get back to you once we receive your mail. All overseas orders will be sent by Singpost Registered Air Mail. When you place an order, we will calculate the shipping charges based on the total weight of your order based on Singpost Air Mail Rates. Estimated delivery within 7-10 working days to major cities of the world.
3) For self collection, only available at selected MRT stations on weekday evening only.
4) If Products/GOODS not received within 1 week, kindly please email to 2012venusstar@gmail.com , we will get back to you as soon as possible. We strongly recommend customers to use registered mail to prevent lost mail by normal postage.
WARRANTY AND AFTER SALES SERVICES
1) Your Products/GOODS is guaranteed against mechanical and electrical defects from the date of receiving:
(14) fourteen Days Venus Star Trading House Warranty program.
2) All Products/GOODS have been checked, tested and packaged in original and good condition before dispatch/delivery.
3) If found any defects on the Products/GOODS, kindly please email: 2012venusstar@gmail.com within 14 days.
4) Wear and Tear Products/GOODS are not covered by warranty.
5) Return PRODUCTS/GOODS shipping cost is to be bear by customer/buyer/purchaser, strictly no refund on the return shipment cost.
IMPORTANT NOTE: After receive your Products/GOODS; kindly return back to Qoo10 to your account and click Products/GOODS received. Thank you