Payment

• We accept all payment method which supported by Qoo10. (e.g. VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account)
• Although you could cancel an order anytime while it hadn't been shipped, to maintain a fair trading environment, please clearly consider if the item is suitable for you before making purchase :)

Shipping

• We are willing to ship Worldwide
• Item will be shipped out within 1 - 2 business days from Hong Kong by Hong Kong Post - EMS, e-Express Service, First-Class Air Parcel or Standard Air-Mail after full payment received.
• Order on Friday will be manage to ship on Monday.
• Tracking Number will be update shortly once the item being shipped.
• You may check the delivery status anytime in Qoo10 or visit the following hyperlink: http://www.hongkongpost.com/eng/tracking/index.htm
• Item will be shipped to address in Qoo10 only, please make sure your shipping address in Qoo10 is correct. If you wish us to delivery your order to another location, please change that address to your Qoo10 account.
• Postage around 3 - 9 Business days to Singapore . If Singapore random custom inspecion applied to your order(s), it may take a bit longer than normal, please be patient to wait and it will arrive shortly :)

Refund Policy

• All our products are Authentic, Brand New in its Retail Package (unless stated), most of them are covered by manufacturer full warranty, please message us for more info.
• All our products have been tested by manufacturer (QA), In case of defective, please inform us within 7 days upon receipt of item, we will arrange replacement / refund (at your choice), when we found it defective after the item return.
• For DoA replacement / refund, return items should include the original packaging and all accessories.
• Should you have any questions or concerns, please don't hesitate to contact us by clicking "Real Time Qtalk Q&A "at the "Item Q&A" Column".
• We DO care about all of our customers and want you to be satisfied, no matter you had purchased a cable or a PC system. Leaving negative feedback DO NOT solve the problem in any case. Should you encounter problem after purchase, please contact us via Qtalk message / e-mail, we will try our best to resolve your queries fairly and reasonably.
• Although we can't say all of our products are cheapest on Qoo10, but we are willing try our best to keep those prices competitive. If you found similar product listed with a much lower price, that should be in different specification/ model. Otherwise, that could be a fraud item or from illegal source. We are PC technician which working in this field for 15+ years, Near 100% of our customers are satisfied with our technical consultancy! :)

HAPPY BUYING AND THANKS FOR SHOPPING WITH US:)