Frequent FAQ:
Question: How long will i have to wait before items get delivered to me?
Answer: We'll try our best to ship out item the soonest we can. Approx. 3-4 working days for
customisation. Once courier picks up item, do allow 1-2 working days for your items to be delivered to you.
Question: Unsure of the year of manufactured?
Answer: Please run a check with your car sales person on your car year of manufactured. We have a few cases whereby customers are unsure and assumed the year of manufactured. Turns out its a wrongly stated car year of manufactured.
Question: If mats doesn't fit? Before you write a review on it, we'd appreciate if you can drop us a message/email.
Answer: We would appreciate if you can drop us a message on Qtalk or Email us at customisedcarmats@gmail.com
so we can find out more on the misfit of mats. If the misfit is purely our error, we will be happy to replace it for you at no cost. However, if its an error on your part for wrong car year of manufactured stated, we are unable to change the mats for you free of charge.
Question: What's the thickness of the mats?
Answer: Mats are approx 10-15mm thick. But do allow for variation.
Question: Once order placed, is cancellation allowed?
Answer: Please send us a message immediately (via Qtalk/qoo10) and check with us. If we've proceeded with
the customisation of mats, we are unable to cancel your order. We seek your kind understanding.
Question: Ordered wrong mats, am i able to return it?
Answer: Returns are strictly not allowed.
Question: How many free imprints logo/emboridery logo are placed on the mats?
Answer: For boot mat, there won't be any logo provided.
Question: Does the mat smell?
Answer: Please air it for a few days before installing it in your car. The smell of the mats usually fades away within a few days.
Question: Does the mats comes with Warranty?
Answer: Our mats does not come with Warranty. We recommend you to handle your mats with caution during the cleaning process to reduce wear and tear.
Question: How long does the mats last?
Answer: Durability of mats is subjected to individual usage and habits (e.g. Type of shoe you wear may cause wear and tear faster - Safety Boots/Ladies heels).
We do have customers who used the mats for more than 5 years and are still enjoying their mats.
*We will always try our best to make our customers happy. If you have any feedback about our product, we'd be happy to get in touch with you!
You can drop us a message at customisedcarmats@gmail.com and we'd be happy to assist you from there.*
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Customised Car Mats(CCM) Terms and Condition:
1. Once order is confirmed, No refunds allowed due to customisation.
2.We are not liable for your mistakes upon carting out. To make any amendments, Please email us to check if we've proceeded with your order.
3. No Exchange or return is allowed unless its a major defect/wrong item delivered. Please email us at customisedcarmats@gmail.com so that we can assist you.
Customised Car Mats(CCM) Contact Us:
For more inquiry, kindly contact us via email: customisedcarmats@gmail.com and
we will assist you from there.
- For bulk purchases/Wholesale inquiry, do drop us an email.