Thanks for shopping at our store

If you are not entirely satisfied with your purchase， or if you having problem with the items you received， we are here to help you solve it.

Return Policy

1. To be eligible for return， if the item received by customer was already damaged before it used by customer， received wrong item or malfunction item kindly return with original goods packaging and the return content must be complete without missing any single item as you received it.
2. You have 7 calendar days to request return any item from the date you received， if you having an issue above with the items you received.

3. Your item needs to have the receipt or proof of purchase. Strictly non-returnable if the goods received by customer are not satisfied after the goods have been used.

Refund Policy

Strictly non-refundable， can only do replacement with same item or other product with same or higher value. If same product runs out， other product with same or higher value will be replaced and buyer

shall pay the difference.

 

"Refund will not be paid if the goods received from customers are not in good condition or the goods have been used."

 

Replaceable， will be no charge for replacement item shipping fees， if merchant issue wrong item color， wrong size or wrong product. Please contact the merchant immediately with 24 hours after received the goods by snapping some photos to report all the damage goods at the same time. Any compliant exceed the said 48 hours (time will base on the sign as received from the consignment or courier noted) replacement， arrangement or process will be taken.

Warranty Policy

After Sale Service UGREEN Malaysia warranty policy is in accordance with the terms and conditions of its respective suppliers. UGREEN Malaysia will provide 1st year warranty service for delivery to (and from) the manufacturer’s Service Centre.

 

All products with warranty period over one year can be sent by UGREEN Malaysia to (and from) the manufacturer’s Service Centre at the customer’s expense after 1st year from date of purchase. All courier charges for sending and returning product for exchange or warranty purposes from customer will be borne by customer except if we send the wrong or defective product to you.

 

In the event if the defective items are sent in after 1st year of warranty period， sending back the repaired item to customer will be at customer's expense. However， customer in Klang Valley can also walk-in to any of our outlets to request for exchange or warranty services. By visiting our outlets direct， it will be faster and easier as our technicians can test the product on the spot.

UGREEN Malaysia Office Main Office:

Setia Alam， Setia Avenue @ +603 3359 7355

CONTACT FOR SUPPORT
Email support : ugreenmalaysia@gmail.com
Toll Free Number : 03-3359 7355/ +6012 417 7741
Whats App : 016-3351589 (IT Product)
DUTY TIME: MON-FRI 10AM-7PM
OFF DUTY : WEEKEND & PUBLIC HOLIDAY