Terms & Conditions

We have made this package as extensive as possible so that it can fit most of your needs.  To ensure that we’re able to provide the best fit possible, we make the consultation mandatory. We will be able to discuss with you the details of the work when our experts visit your home. This package offer does not include installation for Ripple Fold or S Fold type of curtain tracks. However upon the consultation we would be able to advise how much more you need to top up base on the length of your curtain track. Our experts will do a survey of your window and evaluate how we fit the motorized track. We will only proceed upon re-confirmation that we can do the motorization. 
There may be instances in which a motorized curtain installation may not be possible (eg. curved track, ceiling not suitable for track fixing, extensive work required on fabrics, etc). If such instances occur, we will not be able to install our motorised track. 
The order will have to be cancelled from the customer’s end citing incompatibility as the reason of cancellation. The payment that was made will be refunded by the marketplace accordingly to their terms and conditions. (i.e cancelation must be done by 14 days after the order is placed) 
The package's installation if for ceiling heights of up to 4 metres only. For installations above 4 metres, additional equipment and labour such as tall ladders or scaffolds would be required for which additional charges are applicable. This will be made known to the customer during the site-visit. The customer may cancel the order and get a refund due to incompatibility if they do not want to agree to the additional costs. Regardless of the quantity of motors purchased, only 1 unit of TaHoma® One will be installed. The installation will be done together with the installation of the motors. Charges are applicable for any reconfiguration or set up after the first installation.
After the site survey is successful, the tracks would be fabricated according to your window measurements, if you change your mind after a site survey, 50% of the price will be charged to the customer. Cancellation of the motor before site survey will lead to a full refund of money
By placing the order, you hereby agree to these arrangements.