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We ship worldwide with Tracking Number by DHL (except Russia EMS only). We ship your orders within 1 business days after the payment. Please confirm your address is correct. We only ship to the address listed on the Qoo10. It might take more than usual by any unpredictable events, including weather condition,  no nonstop shipping, customs & house policy in your nation. Please Understand.

All returns must be sent within 30 days after receipt of your package. If defects have found, take a photo and contact us immediately with the picture. If you want a refund or return for defects of product, you need to send it back to us first. After 3 days(business day) from receipt of return, we would resend you a new product or give you a full refund. In case you want a refund just for a change of your mind, you need to send it back to us first. At this time, the product must be in an 'orginal status', and all contents must be in an 'unharmed condition'. Also, the shipping charge, which was incurred when we dispatched it at first time, would be excluded on calculating your refund price. In this case, responsibilities for cost of return are at buyer's. Please notice this matter.