please read before purchase=)

(defective product)

We take a lot of responsibilties for our products as much as we can, we try to check for defects on the product before shipping. you will have to send the item back to us (Singapore address) so that we can facilitate an exchange with proof of the defective product. The product will have to be unused and we will accept returns and exchanges if you notify us of any defects within 2 days of receiving the product.

(take pictures and text us from q0010 or email to purity.white@hotmail.com we will do our best to solve the issue)

(unsuitable sizes)

for unsuitable sizes, The product will have to be unused and we will accept returns and exchanges if you notify us within 2 days of receiving the product. (2 way shipping cost will be incurred). ( text us from q0010 or email to purity.white@hotmail.com for more info)

strongly advice customer to measure the size before any purchase is make to avoid unsuitable items & sizes.

(pls allow 2-3 cm measurement error)

Delivery time frame(Tracking number be provided)

1)after payment made, item will be ship, land transfer of parcel to air mail delivery will takes 3- 7 days.

2)once item is shipped thru air mail, delivery takes 3 to 14 days..

(tracking number be updated to account once parcel reached airmail)

customers can track parcel from q0010 order status account or contact delivery company .

please note that delivery of item usually takes 1 to 3 weeks. depending on singapore custom clearance and delivery

company.

Package include: stainless steel tag and bead chain

Circle tag

XS: 20mm (mini size) -only can engrave pet name and contact
S: 25mm
M: 30mm
L: 35mm

bone tag

S: length 39mm wide 21mm thickness 2mm
L: length 49mm wide 27mm thickness 2mm

Rectangular tag

S: length 40mm wide 23mm thickness 2mm
L: length 50mm wide 28mm thickness 2mm

Engraving details: For example:

Single-sided engraving : pet name: XXX, contact: XXXX-XXXX

Double-sided engraving: pet name: XXX, birth date, XX/XX/XX message: XXXX contact: XXXX-XXXX

* please note:
message not more then 25 letters (the more letters the smaller front size)
Single-sided & XS for double-side engraving:birth date & message letter box above: type'NONE '