Welcome to Kelitina Spa, The only Spa with one-stop Facilities serving to your needs.


Kelitina Spa has achieved and obtained Casetrust accreditation from CASE in February 2016. This certification has proven the spa shopfront has fully complied with the stipulated industry standards and practices with clear transparent policies in-place in the premises as well as the qualified and professional therapist in which internationally certified by ITEC UK. 

Key Priorities in Kelitina Spa

1. Always lowest price and best services in town.
2. Customer always the TOP prioritiy.
3. All feedbacks are valued with most importance and fast response.
4. Customer's health is importance to Us.

How can we achieve that?

Thru the implementation and cooperation from our valued Customers by: -

1. Always reviewing our price and service standard aligning to industry practices.
2. We listen to our Customer's concerns FIRST.
3. Customer satisfaction and complain form are provided to customer, with this constantly to review ourselves.
4. Prior treatment, a health questionaire will be provided by the counter staff to understand their customer's health problem if any before we carry out any treatment.

Our Commitment

1. We target to response all feedbacks / complains/ Inquires within 3 working days.
2. For feedback/complains related issues, our staff will contact you to understand the full situation, where possible to address to your concerns immediately if no further escalation is needed.

We hope you will enjoy your stay during the treatment with Kelitina Spa, in any case, should you feel that there is lack in commitment, please do not hesitate to contact our management staff, Ms Keli who will be assisting you to fill up the customer satisfaction & complain form.