1. About  production process

  Handmade glass products， size， shape， weight， thickness of theexistence of subtle differences， individual pull

  pattern， thebubble phenomenon is a normal process， care options were careful.

2. About customs fees

  Price of the product and freight is not included in the customsduties and other fees， charges

  for buyer's account. Please checkyour country's customs to determine what these additional

  costsbefore buying.

3. About Russia clients

  Because of the mail requirements in Russia， when you buy ourproducts， if the recipient is your full name，

  please write "yes" incomments， if not， please put your full name written in thecomments. Thank you for your

  cooperation.

4. About  Confirm delivery

  Buyer's early confirmation will be highly appreciated afterreceiving the items.

5. About  feedback

  We strive to answer all questions and resolve any problems asquickly as possible. however， due to high

  volumeof daily incomingemails and time zone difference， we may not be able to reply youremails immediately.

  Pleaseallow 2 business days for us toresponse. If you do not receive any reply from us， please checkyour

  email ensuringyour mailbox has not reached full size ， thensend again.Since your feedback is very important

  to our business'sdevelopment， we sincerely invite you to leave positive feedback forus if you are satisfied with

  our product and service.It'll justtake you 1 minute，but this 1 minute has the extremely vitalsignificance to us.

Satisfactory : Once the item arrives in satisfactory condition，please leave 5'star Detailed Seller Ratings (DSR)

                      Positive feedback for me， your recognition is our power to move forward.

Unsatisfactory :  Please give us the opportunity to resolve any problem. We understand the concerns and

                           frustrations you might have， and will try our best to resolve the issues. Please email us

                           before leaving any negative feedback or open any dispute on DHgdined. Thank you.

Please don't hesitate to contact us if you have any questions regarding our products!

Thank you!

1.we can make according to your design or sample .and can print client logo .according to logo size

 and colour add charges.

2.Minimum order quantity：300 pcs

3.Delivery time：20 days

4.Product packaging：White or gray corrugated carton，
  According to the customer's design for color packing

5.we can make according to your design or sample .

1.  In order to make the goods safe and fast arrive to your address， we usually choose DHL or EMS

   transport goods， please confirm your shipping address and contact phone number is correct. EMS

   transport time is 7 to 12 days， the DHL shipping time is 2 to 8 days.

2. Choose transport the goods to customers in the United States can choose ePacket shipping way，

  a single transport limit weight is below 2 kg (including 2 kg)，Choose the weight of the goods more

  than 2 kg，Please buy several times at the same time，We will send you multiple package at the

  same time。Transportation time is 7-12 days.

3. The choose and buy goods more than 20kg， please directly contact us， we will apply for lower

  shipping costs.

4. Product customization or choose quantity very big customer， please contact us directly， we will quote

  to you the factory price， FOB and CIF price， port of tianjin.

5.Choose the EMS or DHL transport customers， if more than 15 days didn't receive the goods， please

  contact us directly， we together to solve it.

1. About refund           Within 7 days after receive the goods，In determining the goods without used，

                                      Please send the product to return，After we receive the goods， We will refund

                                      to you.Buyers bear the freight back and forth.

2.About shipment       In the case of goods inventory sufficient，We  will deliver goods within 2 days

                                      (except for special cases，  holidays)And safe packing.

3.About broken           We will try our best to provide for product safety packaging， but occasionally

                                      occur in transit damaged (breakage rate is very low)， after you receive the

                                      goods found damaged， please take pictures within 24 hours to contact us，

                                      after verified， we will free offer new products to you， you only need to bear the

                                      transportation cost.

4.Quality assurance  All products are all real shooting， through our quality inspection before shipment，

                                      please rest assured purchase.

5.Question answer   If you have any questions about products， please contact us directly， we will be

                                       patient for your answer.

1.  We specializing in the production and custom heat-resistant glass tea set， coffee pot and

  double wall cup.

2.And exported to all over the world，perennial with the United States， Germany， Britain， Australia and

 other countries well-known brands of tea， tea set dealers cooperation.

3.Production workshop is located in China's hebei province HeJianShi，We have nine years of export

 experience and the 30 years of production experience， we can provide high quality and competitive

 price， advanced production technology can control the product surface have no scratches.

4. Our products are very popular in the international market.

We look forward to the further expansion of a pleasant business relationship， if you have

any need， please contact us we will do our best to satisfy you.