FAQ:

1. Q: What is your shipping way?

   A: To make sure all the buyers could get the parcel in time and safely, most of our parcels are send by DHL and EMS, expect some countries (Russia, and Middle East) which have troubles with custom clearance, we send by EMS only. Please kindly noted.

 2. Q: What is the tracking that you supply on the website is not correct?

   A: We will updated the tracking number to you by message or email, and following the parcels for you.

 3. Q: Why we still don’t receive the parcel after the parcel sent out for a long time?

   A: The most reason is the delay while customs clearance. For our buyer don’t pay big tax when you get it, we will apply a low value at the custom, but if the custom is strict, the parcel will be delay or return when transport to HK, another reason is when the parcels be return, we have to arrange resend the parcels. Please don’t worry, for sure we will send the dresses to you as soon as possible.

4. Q: Need the dress for Party, Wedding, or Urgently.

   A: Since we are manufactory, we have lots of orders and they are complicated. If you have urgent requirement please confirm with us before you make the order by email.

5. Q: Can I have custom-made size?

   A: Yes, we can accept custom-made size, but now we just offer ready-made size and later we will offer custom-made size. Maybe you need to wait a moment.

6. Q: Your size chart is according to what standard?

   A: The size chart that you saw from our website is USA standard size chart, please choose the size according to our size chart for avoid any mistake for the size.

Returns:

   We do our best to serve our each customer the best that we can.

   We will refund you for items returned within 7 days of you receiving them, for any reason.

   Merchandise which is damaged or missing components is not refundable.

   Buyers are responsible for return shipping with proper packaging.

   On receiving items, we will refund you in 2 days.

Warranty &Maintenance:

   We provide 1 month replacement and 12 months maintenance warranties. Items can be replaced during the first month or maintained for the first year.

   Buyers are only responsible for the return shipping fees for warranty items.(In most cases, buyer will only have to return the problem components rather than the entire package.). 

   Before returning items, please make sure you get our (the seller’s) return address, and write “sample” on the delivery detail sheet. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.