Term and Condition
We offer 1 to 1 exchange for product with manufacturing defect within 7 days starting from the date you received the item. Please contact our customer service hotline regarding the exchange arrangement. After exceeding 7days, customer needs to bring down the faulty product with valid warranty card or proof of receipt to our service centre for repair.
For store pickup arrangement, you are advice to call us for the stock available before drop by at our office/warehouse for exchange, and the items have to be in original packing with the QOO10 Receipt.
*For fire-resistance safe, please contact our customer service Hotline for any servicing matters.
Showroom & Service Centre Address:
JUAN KUANG PTE LTD
Email: enquiry@jk.com.sg
T5@ Tampines, 43 Tampines Industrial Ave 5,
Singapore 528631.
Customer Service Hotline: +6567430911
Mon to Fri: 9:00am to 5:00pm
Closed: Saturday, Sunday & Public Holidays
Delivery arrangement:
It will take about 2-3 days with tracking number.
Delivery timing:
Mon-Fri (12-9pm)
Saturday (12-6pm)
*Delivery may take longer than expected during Festive/Sale period.
It will take about 3-5 working days. Please contact our customer service hotline to do the arrangement.
*Delivery may take longer than expected during Festive/Sale period.
Collection timing:
Mon-Fri (9am-5pm)
Closed on Saturday, Sunday and Public holiday.
* You are advice to call us for the stock available before drop by at our office/warehouse.