- Q
Is the working voltage suitable for my country?
- A
The working voltage is usually 100-240 VAC and it should work in most countries.
- Q
Why the cleaner cannot return to charging dock automatically?
- A
1. Ensure there are no barriers and reflective things around the charging dock; 2. Check whether there are TV, refrigerator, routers or other items around the charging dock causing signal interference; 3. Check whether the electrode sheet of the charging dock has dust stains.
- Q
Why the sweeper stopped working after a few minutes even though it was fully charged?
- A
1. If the sweeper cannot charge properly, check whether the sweeper switch is turned on; 2. Please remember that the new sweeper battery needs to be activated before usage.
- Q
Why the vacuum cleaner cannot charge?
- A
1.Check whether the sweeper switch is turned on. 2. Check whether the battery has been installed properly and if the battery cables are loose; 3. Check whether the charging contact pieces present dust or dirt.


























