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Clarification / Terms & Conditions

By AGREEING TO BE BOUND BY ITS CONDITIONS OF USE (Explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on our website. 

• Upon sale, we do not accept returns, refunds or exchanges for any product. 
  All goods sold are final.
  
• Prices listed are NETT. No GST, service charge or any other hidden costs. 
• In the event a product is listed at an incorrect price due to a display or typographical error, or an error in pricing information from the management, or any error in item description, or through any form of miscommunication, GENNEXT shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.GENNEXT reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made via iBanking.In the event that payment has been made, GENNEXT shall refund the total amount paid in the amount of the original payment.GENNEXT is not liable for typographic errors in any of our ads, website, or promotional emails.
  

 

Warranty Policy 

Do your provide warranty for all items sold here ?

 
Answer: Yes. *pls note Warranty Exclusions 

We track warranty by order numbers and Warranty seal instead of receipts or warranty cards. 
Receipts and warranty cards are often misplaced by end users thus leads to void of warranty. 

Free First 14 days Shop Warranty 
1-to-1 exchange for faulty items to ensure sufficient time for customers to test and 
Verify that their sets are in 100% working condition.

For 1 year warranty
Our warranty covers the same as what Overseas Repair Service is done by our own in-house technician.
The warranty liability lies with us and we offers a Full Coverage for our customers.

*We recommend customers take 1 year / 2years Warranty (Minimal fee as low as ($5- $59 * depending on items) during purchase of warranty items 
The cost works out less than 50cents a month only and also covers even expensive parts like motherboard and (excluding accessories ;fiber materials,promotional items without our warranty .
The only thing we do not cover is user induced defects(like crack, dents,high fall and drop into water ). 

Reason for 2-Year Extended Warranty

we realize the claims for warranty is lesser than expected.

After much consideration, we try to help our local customer to 2 years warranty*.(warranty purchase is required)

What we expected during 2nd years?

Definately we expect harder problem than the 1st year of warranty , so our team will ensure you will get your repair for the items 

Basic Warranty Explanation:
Under this warranty, customers will not be charged should there be a need for repairs.
Every part is covered, including the most expensive part like motherboard .
The only thing we do not cover is user induced defects(like crack, dents,high fall and drop into water ). 

Testing on the spot
We now have a compulsory testing policy for all items on the spot. if you can walk in to our office
We will undertake a thorough test and that you bring home a 100% working set. 
We will not be giving any exchanges after the test has been successfully completed as warranty claims will now be direct with the agent.

 
What is the return policy?
For incorrect or defective items shipped, we have a 14 day return policy upon receipt of order by the customer, subject to the following terms and conditions:
Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.
Any item that you received with tags attached must be returned with those tags intact.
Items purchased as part of a set or multi-item pack have to be returned as a whole set.
There will be no returns for intimates, undergarments and beauty products due to hygiene reasons.
This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on our website .

Non-items accessories e.g. listed with warranty and others accessories 
come with 2 weeks manufacturing defects warranty 
to ensure sufficient time for customers to test & Verify the items are in 100% working condition

Please keep your print out receipt as Proof of purchase.(you need to print out from the Qoo10 receipt)

Warranty Exclusions:
The warranty does not cover batteries, cosmetic and water damage, item open by the user, or done some modification with it.Damage caused by misuse, improper handling.

  Clothings / white products and other promotion items are not avail