- Travel Agent License Number: 02690
- Travel Agent Name: JE Travel
- Contact Details: https://tinyurl.com/jecares





 

 
 
 

★City tour group schedule★
★First day: Check-in 90 mins before ferry departure
Depart Singapore Harbourfront Centre (SG time): 0820
Meet our driver at Sekupang ferry terminal arrival hall
Go for city tour (with seafood lunch, 3D trick eye museum etc.)
End tour in the evening with free dropoff at Batam Center ferry terminal
Depart Batam Center ferry terminal (Batam time): 1900
★City tour group itinerary★
 Seafood lunch (7-course) at Golden Prawn 933
 Bengkong Tidbits & Dry Market
 Maha Vihara Duta Maitreya Temple (or similar)
 Chocolate & Cake Lapis Outlet
 Cheng-ho Cruise Replica photostop (100m walk from Golden Outlet)
 Golden City (free entry to new 3D trick-eye museum for Qoo10 customers!)
 Polo & Batik & Golden Factory Outlet
 Optional flying fox activity & BCS Mall (last-stop)
 
★Frequently asked questions★

Q1: How do I select my travel dates/submit my passport details?
★After Qoo10 payment, please go to http://jetravel.com/ppt.

Q2: How do I receive my confirmation details and vouchers?
★Upon submission of all traveller details online,
all travel documents will be emailed to you within 24 hours.

Q3: May I check which dates are not available/sold out?
★This group tour is currently available for ALL dates for the next 60 days.

Q4: Is there any holiday or weekend surcharge?
★No, this group tour is same price everyday, INCLUDING holidays and weekends.

Q5a: I will like to go for the tour immediately, what should I do?
★Sorry, this group tour requires you to purchase on Qoo10,
and submit all passport details online via http://jetravel.com/ppt LATEST by 11am the day before.

Q5b: For example, I will like to go for the tour on 03 December, what should I do?
★You must purchase on Qoo10, and submit all passport details online via http://jetravel.com/ppt by 11am on 02 December.

Q6: Is there any ferry terminal fees, taxes and tipping to be paid later?
★Yes, the total amount adds up to S$29/person (pay during ferry check-in) + S$2 tips (pay to tour guide).
This amount applies to everyone including adult/child/infant/senior.

Q7: What is the absolute total cost per person for this tour?
★It is the amount that you pay on Qoo10 + S$29 taxes (pay during ferry check-in) + S$2 tips (pay to tour guide).
This amount applies to everyone including adult/child/infant/senior.

Q8: What happens if I miss/change any of my ferry timings?
★You will be charged S$5/person to board the next available ferry (pay to tour guide).
Additionally, any ferry terminal arrival pickup or tour may be forfeited.

Q9: How do I meet my driver for ferry terminal arrival pickup?
★Our driver will hold a signboard at the ferry terminal arrival hall (day 1).
We will inform him of your ferry timing in advance.

Q10: Is travel insurance included?
★As per industry practice, all travel agents/Qoo10 sellers do not include travel insurance by default.
You may however, purchase optional promo travel insurance for S$8.80/person
during online passport submission, where you can also find its full coverage details.

Q11a: I have selected seafood lunch. Can I change it to vegetarian lunch?
★Yes, you can inform the tour guide at the start of the tour to replace with vegetarian lunch. It is free of charge and cooked fresh.

Q11b: I have selected vegetarian lunch. Can I change it to seafood lunch?
★Yes, you can inform the tour guide at the start of the tour to replace with seafood lunch. It is free of charge and cooked fresh.

Q11c: Is the lunch halal?
★Lunch is fully prepared by local Indonesian Muslims. There is no halal certification.

Q12: I am holding a non-Singapore passport, what are the visa requirements to visit Batam?
★Almost all nationalities (159 countries) are allowed to visit Batam without a visa.
Please go to http://jetravel.com/book/visa.htm to find out if your country is listed.

Q13: Do I need a valid passport to go overseas to Batam?
★Yes, and all passports should have at least 6 months of validity from the date of departure from Singapore.
Please call ICA (+65-63916100) for further passport-related queries or if you need to renew your passport urgently.

Q14: I have just received a new passport, what should I do?
★Provided if your full name and date of birth REMAINS THE SAME (name change is not allowed),
you may update your new passport number for free during ferry check-in.
★3 reasons to buy from us★
 Singapore Tourism Board (STB) TA license number: 02690
 No surcharge ever for school/public holiday travel
 Power seller on Qoo10

 

Other useful information

 

Check-in counter in Singapore
Batamfast, Harbourfront Centre, #02-50, 1 Maritime Square (Lobby C), Singapore 099253


Check-in counter in Batam
Batam Center: Level 1 (beside Arrival Hall), Batam Center Ferry Terminal, Jalan Engku Putri, Batam, Indonesia


Important details
If you had missed your check-in deadline (75 mins prior to departure),
you can board the next available ferry with an amendment fee of S$5/ticket.


Group tour advisory
As the group tour is a large group tour consisting of guests from various backgrounds, a fair amount of waiting during the tour is to be expected (ie: special needs guests, visa-on-arrival guests, slower senior guests etc). Itinerary may also inevitably vary slightly subject to actual day conditions (ie: traffic, lack of time etc). Thank you for your understanding.

 

General conditions
All purchases and trips must be utilized within 60 days from date of purchase.
After Qoo10 payment, please go to http://jetravel.com/ppt to select ferry timings and submit passport details.
18 hours advance reservation/passport details submission required.
Tour guide tipping, ferry terminal fees and taxes are excluded, please kindly refer to FAQ question 5.
All customers are important, and so are our staff. We reserve all rights to refund/refuse service to abusive/drunk customers.
Due to the promotional nature of this product, no changes are allowed upon successful confirmation (ie: name/date/time changes etc.). Customers who wish to deviate from the confirmed itinerary due to exceptional personal reasons (ie: sickness, family emergency etc.) will be charged administrative fees. No refunds or cancellations are allowed upon successful confirmation.
Visa application (where applicable) and personal travel documents are the sole responsibility of travellers.


Ferry terms and conditions
Please visit Batamfast website online.