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CONTACT US (For Exchanges/Returns/Inquiries)
Kindly drop us an email at shopeclatsg@gmail.com in the following format:
Subject: Exchange/Inquiry for Order Number ______ (Please include your order number)
Item: (Item Name, Option #, Colour)
Reason for exchange: Incorrect Item Delivered*/Defective Item*
*Please attach pictures of the incorrect/defective item.
Please take some time to read and understand our terms and conditions before making a purchase, this is to ensure a fuss free shopping experience.
By shopping with us, you are deemed to have acknowledged and agree to the terms as stated below.
a. All local mails are handled by SingPost unless otherwise stated.
b. Orders will be shipped out within 1-3 working days (unless otherwise stated) upon payment verification.
c. Please be advised Shop Eclat will not be liable
d. Please note that Normal Postage is not insured nor trackable.
We strongly encourage the use of Smartpac/Registered mail which comes with a tracking number.
e. Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect address may result in lost or delayed mails.
