Frequently Asked Questions
Q: Are your products authentic?
A: Yes. They are definately authentic. They all come with local distributor stickers. All our products are from local suppliers. We recommend our customers to verify at counters in case of any doubts.
Q: Are your products fresh?
A: We pride ourselves in selling products with latest manufacturing date. We aim to provide the best for our customers.
Q: The date stated is manufacturing date or expiry date?
A: It is mostly the manufacturing date. Expiry dates have words "exp" or "best before" before the stamped date.
Q: How long does the delivery take?
A: It takes approxmately 3-5 working days via courier and 2-14 days via singpost normal mail.
Q: Why can't I track my order?
A: Once the item is stated on delivery, it will be at our climate-controlled warehouse waiting for the courier company to collect. Sometimes they might not come immediately after we request for collection. Once they collect, you will be able to track your order.
Q: I have not received my product.
A: Kindly inform us, we will resend. After resending, if you still do not receive, please file for non-claim receipt.
Q: Why is my item still on request?
A: We only confirm the order when we are ready to ship.
