Disclaimer:
Shipping
Singpost Normal Mail (At Your Own Risk)
All Item(s) will be sent out via Singpost Normal Mail after payment received. It will take 2-5 working day for the items to be delivered to your mailbox, no Tracking number will be available. Thus, Crystalife will not be liable of ay lost mail.
Singpost Registered Mail (Highly Recommend)
Tracking number availabe for Registered Mail. Items will be sent 3-5 working days. Items will be sent to your doorstep and signature is required.
Delivery and Leakage
Dear buyers,
As much as we would like to give you quality assurance for our acetone and remover we have done our very best to package and check all bottles before we send out and wewill also indicate fragile to inform the mailing/courier service to note.
With that being said, we apologies and regret to inform that there will be no refunds or exchange should you find leakage on our products due to mishandling by Singpost.
Once again we thank you for your understanding and support
Exchange and Refund Policy
Kindly ensure and check that your order(s) is correct before purchasing as item(s) sold/sent are not allowed for exchange or refund, unless item(s) was sent to you wrongly.
Lost Mail
Kindly ensure your address is correct before placing your order. Crystalife will not be liable for any lost mail if address given to us wrongly. Thank you for your understanding.
· Actual product may vary from pictures shown due to monitor resolution and camera lighting.
Liability
Dear Buyers, Crystalife appreciate the support of all our new and old term buyers.
1) We encourage all our buyers to update and inform us directly once you received your items and should there be any dispute about your items(ie Missing items) kindly inform us ASAP and DIRECTLY via email/contact once you received your order as Qoo10 will still need to contact us to resolved the issue and there may be a lapse of time. Kindly note that for missing items that are not reported to us within 1 week from date of received, we will take it that the items are received in order and any subsequent claims will be treated as fraudulent and if buyer’s should insist that they want a fair claim, buyers may refer to the relevant authority for claims.
2) Buyers who are using their office address to receive their items. Kindly ensure that you check the address and notify us the name of the recipient that the parcel should be handed over to (ie security guard post etc) or if there is any special clearance or channel that we need to take note please inform us prior to the delivery (ie Courier service).
Management of Crystalife
Last Updated: 24 Jan 2013
