7-Type Hook
EXCHANGE / RETURN / REFUND POLICY
All products are well checked which have to pass through Quality Check System before shipping to you. Please read the terms and conditons before purchase. Once buyer made the purchase, means buyer have accepted all the terms and conditions on this listing page. We do not entertained excuses / customers who do not read / abuse the terms and conditions policy on the website. No refund will be given in this case.
Please refer to the measurements on the website for individual products. We apologise that we do not accept any simple mind change of designs.
Exchange Policy:
1) 1 to 1 exchange policy hand carry to warehouse within 7 days from the date delivered.
Example :*Date delivered : 4 Oct 2017. Last date is 11 Oct 2017.
2) You must contact us via whatsapp 9897-9777 (If you come down without informing us, NO exchange is allowed).
3) Exchange item value must be the same value or must be either higher and not lower.
4) This is also prior to stocks availability. If the color / design (based on what you ordered) you want to exchange no stock, you may choose other design (chargable if price is different value)
5) Product and packaging must not be dirtied/ damaged to be eligible for the exchange. There will be inspection of the product. If product found dirtied / damaged by the buyer, we will not allow any exchange. (*Our CCTV SURVEILLANCE INSPECTION 24/7 Quality Check is on going everyday).
6) **We reserved every rights to reject the product if failed to meet the terms and conditions
If customer do not want the product, and wish to have a refund, (you must meet the terms & conditions below before we allow any refund):
1. Shipping fee will not be refunded as we have already paid the courier to deliver to you once.
2. You must contact us via whatsapp 9897-9777 (If you come down without informing us, NO refund is allowed).
3. Within 7 days counting from date received the product, you must Hand Carry it to our Paya Lebar warehouse.
---->**7 days is inclusive of all days in the week (Monday-Sunday).
---->**Example: If you received the product on 24 Nov 2016, within 7 days means last day to bring down the product is 30 Nov 2016.
4. The original plastic packaging must NOT be open and damage. There will be inspection of the product. If product found dirtied / damaged by the buyer, we will not allow any exchange. (*We will know if customer is lying when you brought the product back to us damaged or other reasons. Our CCTV SURVEILLANCE INSPECTION 24/7 Quality Check is on going everyday).
5. **We reserved every rights to reject any luggage covers if failed to meet our terms and conditions policy stated above.