If buyer receives an item which does not match the description on its listing or there is quality problem:

We strives to provide the best service to our customers, but on rare occasions, it is possible that we make mistakes. We are sorry for it and are committed to fix it as fast as possible. Please contact us within 7days upon receiving the parcel,showing the photo of defectiveness and we will arrange replacement or refund.

If buyer receives a correct item as described in the listing, but buyer wants to return for other reasons:

Once in a while we have buyers wanting to return items even though there are no problems with the items. We understand that there may be personal reasons and therefore we're willing to accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in pristine condition with original packaging, we will refund full amount with deducting shipping cost to you. In other words, buyer will be responsible for the shipping cost which incurs in the process.