Store Policies                                                                                        

stablished on Jan.1th 2010，ZXWW Co.， LTD..We focus on selling cell phone and cell phone accessories， becoming the No.1 seller in this field of DHgate is our unremitting target. The team of ZXWW with 5 years` experience in the World e-business. Thinkline`s objective is supplying the best quality with the lowest price to our customers. We will do our best to offer each customer the best product and service. So You Can Trust ZXWW and feel confident when doing business with us.

Customs Clearance

The buyers should bear the responsibility on import declaration. And if buyers do not press the obligation as a result of lacking goods， we can not give return & refund request. We declare the value less than real value for retail or small value product to avoid or reduce import tax. We will be reasonable and try to keep the import tariff reduction to a minimum for high value goods. If need to declare base on original value or the scope of your local customs tax exemption， please inform us by message.

Door to Door Shipping

We will try our best to offer more faster and safer shipping service， we will take DHL as our first choice. Most wholesale orders will be shipped by DHL except address is remote area. The DHL is more faster and safer to delivery，it just needs 2-5 days to arrive.So if necessary，we will send the items and items` packagings apart to avoid damaging the packagings and decreasing shipping fee caused by volume.Orders that address isn`t remote area will be shipped by DHL.If your address is remote area，we will send items to you by EMS.You can check whether your address is remote area through DHL Official Website by inputing your local postal code.

Payment

1. We accept payment via DHgate here.
2. Payment must be made within 7 days of order closing.
3. TOTAL AMOUNT includes the final price plus S&H(Shipping and Handling fee).
4. Pleasenote your special requests (color， packages， value of declaration， etc.)in the order or send us dhgate message when you make payment.

Feedback

We maintain high standards of excellence and strive for100%customer satisfaction!Positive Feedbackis very important. We request that you contact us immediately BEFORE you give us neutralornegativefeedback， so that we can satisfactorily address your concerns.It is impossible to address issues if we do not know about them!

Seller Promise                                                                                        

Customer Service

1. You have 7 days to contact us from the date it was received. If this item is in your possession more than 7 days， it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS!

2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number， specific reason for the return， and your DHgate ID.

3. We will refund YOUR FULL ORDER AMOUNT， upon receipt of the item in its original condition and packaging with all components and accessories included， AFTER BOTH Buyer and Seller cancel the transaction from DHgate. OR， you may choose to have a replacement.

4. Return shipping fee is to be paid by the Buyer， but we can give you discount in your next order to make up your lost.

Guarantee

1. 12 months Manufacturer`s Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a3-month warranty.

2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging， if possible). You must tell us what the defect is and give us your dhgate ID.

Return and refund

Any defective items， we could give our customers fully refund， but the customer need ask for refund request within 7 days after receive the

package. More than 7 days， we could send the replacement to our customer， need ask for the return request within 30 days after receive. We will test the item after the item returned， if the item is really defective， we could pay the shipping fee of return and resend，if the item do not have defect， customers should pay all of the shipping fee.So we suggest customers to make sure whether the items is defective before return to us， avoid pay the unecessary shipping fee.Please contact us before you send the item back. Please ensure the item will be returned in good condition with the original packaging.And declare the item name as Returned Item， delare the total value of item as $25. We will send the new replacement or refund once the item is received.

Contact Us

Any questions， please feel free to contact us by internal message.