Dear friend
When you received the product, there may be a little odor.This is the natural smell of raw materials.
Please don't worry. Ventilation few days will be OK!(Not on the sun exposure!)
The pillow using a mold foam molding,there will be some small bubbles.It is is inevitable.
Which is a normal phenomenon, not a quality problem!
In order to save transportation costs, we use vacuum packaging or rolled up pillow.It makes the price more cheaper.
We will give you a gift bag.You can use it to business gift.
It need some hours to fully rebound, don't affect the use!
Thank you very much for your understanding and help.