Term and ConditionDear customer :We offer 1 to 1 exchange with manufacturing defect from the day of received within 7 days,count down starts from the date u received the item.Ps call us for the stock available before drop by at our office/warehouse for exchange, and the items have to be in original packing with the QOO10 Receipt.Any Repair servicing customer need to bring down to our service centre with the 1 year warranty.For self pickup collection time and Repair servicing :Monday - friday 9am to 5pmCollection Address :T5@ Tampines , 43 Tampines Industrial Ave 5, Singapore 528631.Tel: 67430911