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SHIPPING
| Normal Mail | 3-5 working days, there is a risk - easy to lose |
| Registered Mail | 1-3 working days, safe and fast |
| Home Delivery | Please contact us for delivery arrangements. |
| Self Collection | Please contact us for collection address. |
REFUND & EXCHANGE
If our product is poor quality or we sent a wrong item to you , you can request a refund or exchange . If you want to exchange , pls whatsapp or message or call to us , please do not ask question in Qoo10 system , thanks
Refund follow below steps :
| Step 1 | You request refund in Qoo10 system |
| Step 2 | We receive your refund request |
| Step 3 | Please mail back the item in 15 days |
| Step 4 | After we receive the return mail , we confirm your refund and Qoo10 refund the money to you . |