Delivery Timeline

We usually send out goods in 2 working days time.
Shipping company takes the following time to deliver :
Country / Working days
Australia 10
China 8
Hong Kong 8
Indonesia 8
Japan 10
Malaysia 3
Philippines 8
Singapore 7
South Korea 10
Taiwan 8
Thailand 8
Vietnam 8

The above timelines are subject to custom clearance.
You may track delivery status on shipping company website. Email us ( chkoid2@gmail.com ) for shipping company website URL and tracking number.

Kindly update order status and Review in Qoo10 website once you have received your item.

Goods Return/Refund Policy

You may return goods for exchange or refund in 7 days time from date of received, should the item you received is in material defect or wrong item been sent.
Kindly send us a notification email to chkoid2@gmail.com before return.
Cost of shipping to bear by buyer.
Replacement unit will be sent after we have received the returned item in the condition you received and in the original packing box.

Payment Security

Qoo10 holds your payment until you have received your item, before release to seller. Ask for refund if you didn't received your item.

Question & Answer

You may pose any question to Peter via SMS/Whatsapp 6012 632 7768 or email chkoid2@gmail.com or Q & A Board Inquiry below.