Pls note: this earphone and package is shipped separately ， and you need to pack them well when get， thanks!
We want you to have an excellent experience every time you shop from us. If there's any question， please don't hesitate to contact us， we will reply you within 1 business day (holidays excepted). If in any way you are unhappy with the product， feel free to contact us so we can assist you immediately.
The order will be declared as gift or lower value to eliminate & minimize your custom's tax， and easy the custom proceeding. If you have any different ideas， just let us know. We will meet your requirement.
We provide tracking number for all orders unless there's special statement. Transit time is varies with different shipping methods. If you want to know where your order is， please track it on express website or contact us.
We are not responsible for undeliverable address. Please make sure your shipping address is correct before submitting the order.
Import duties， taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. If buyer fail to help the customs to finish the import clearance in time， all losses thus incurred by customs clearance delay shall be borne by buyer.
Returns must be made within 7 days from product receive date. All returned products should be kept in original conditions. All return shipping cost is at buyer's cost.
We will inform you once we got the returned parcel in 24 hours but we are not responsible for any lost package while returning.
Customer satisfaction is always our top priority. We aim to provide you with nothing but excellent and efficient service. Thus， in order to do so， we encourage you to leave your feedback， comments， suggestions， or just tell us how much you love and appreciate our products.