We`re secretkey Headquater from Seoul, South,korea and selling authentic Products in qoo10.sg

*Secretkey and 「Secrektey1」 aren`t different each other.

「Secrektey1」 is just our store name in a qoo10.sg

Your order will be dispatched in 1~2 business days on receipt of an order form,

It takes about 7~10 days to be delivered by qxpress(Trackable)

*http://www.qxpress.sg/eng/html

If you discover the defect of products after receiving item, you should leave a message/e-mail to global1@secretkey.co.kr with the attached photo about the fault part.

Secretkey cannot accept exchange, so we try to resolve problems through the reconsign and rebates.

According to the quantity and weight, We`ve packed products by using a box or aircap envelope. To prevent breakage the goods we`ve used aircap envelope which has a little space than any box, but also is surrounded

by Bubble wrap on the inner side.

We welcome any questions and feedback.

Please leave your inquiry in our Q&A board and allow 1~2 business days for a response.

*Customer Center Working Hour:

Saturdays/Sundays/Public holidays: Closed

Monday to Friday: 10:00 am to 17:00 pm