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- We offer FREE STANDARD SHIPPING on all orders-no promotion code needed.
Our standard shipping option is Post Registered Air Mail to worldwide.
- For Expedited Shipping, there is a delivery charge.
Our expedited shipping option is Post Express Mail Service.
Please contact us if you would like Expedited Shipping.
- Every item is shipped out within 1 business day after payment.
- Estimated delivery lead time is as follows.
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Delivery Option (Carrier : Korea Post) |
Standard Shipping (with Tracking No.) |
Expedited Shipping (Post EMS) |
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Delivery Charge |
Pay |
May vary |
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Spiido Processing Time |
2 Biz Day |
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Carrier Delivery Lead Time (Best Case) |
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North America |
10 to 20 Biz Days (5 Biz Days) |
3 to 4 Biz Days (2 Biz Days) |
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Central/South America |
20 to 30 Biz Days (13 Biz Days) |
6 to 7 Biz Days (6 Biz Days) |
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Oceania |
10 to 20 Biz Days (6 Biz Days) |
3 to 4 Biz Days (2 Biz Days) |
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Eastern Europe |
20 to 30 Biz Days (14 Biz Days) |
6 to 7 Biz Days (5 Biz Days) |
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Western Europe |
10 to 20 Biz Days (5 Biz Days) |
4 to 5 Biz Days (3 Biz Days) |
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Middle East |
20 to 30 Biz Days (16 Biz Days) |
7 to 8 Biz Days (6 Biz Days) |
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Asia |
5 to 10 Biz Days (5 Biz Days) |
3 to 4 Biz Days (3 Biz Days) |
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Japan |
3 to 5 Biz Days (3 Biz Days) |
2 to 3 Biz Days (2 Biz Days) |
- If you realize that the item was purchased by mistake, or wrong information is given, please contact us ASAP for the adjustment.
- Every item is shipped to your address you give us. Please make sure that the address is your actual shipping address before you pay.
- Every item is packed professionally and sent in a plastic bag or cardboard box.
Customs & Duties
Every order is marked as a gift at lower value on customs declaration form but it may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Any charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Important : Products are to be shipped after the payment is made. Please note that shipping may take longer depending on your location.
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Detail View | Payment | Shipping | Exchange & Return | Product review | Product Q&A |
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Even though we always inspect every single item very carefully before it is shipped out of our warehouse, please understand that deficiency or damage may occur during shipment. Please contact us immediately if the item you purchased is not delivered in perfect condition. We will exchange or refund it as best as we can.
Any problem with the shipment must be reported to us within 7 days after it has been delivered. We offer money back guarantee if you are dissatisfied in any way. Only unused, unopened items can be returned. All return items must remain in the original condition in which they were received. |
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Product Return for refund or exchange |
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Wrong Items Shipped |
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The content of all our shipments are photographically recorded to avoid shipping errors. However, wrong items might be shipped due to our occasional oversight. Please contact us and provide your order number for case review. |
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Damaged Items |
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When your order arrives, please inspect the package for any damage that may have occurred during shipment. Please contact us immediately. Please provide the order number and your e-mail address for faster service. To assure prompt resolution, we recommend that you email pictures of the damaged item(s). |
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.