Retail Shop
ENVY and Pride Pte Ltd
Blk 210 Hougang St 21 #01-229
Singapore 530210
Collection Hours
Mon to Saturday- 9 am to 8 pm
Closed on Sunday and Public Holidays
Tel: +(65) 6280 8760
STORE PICK UP INSTRUCTION:
1) Store pickup is ONLY available AFTER 3 working days from date of purchase
(Excluding Saturday, Sunday and PH)
2) Redemption Strictly for PRINTED E-Ticket Voucher
*PLS PRINTOUT HARDCOPY E TICKET *
3) Strictly NO redemption using Qoo10 Mobile App'
*PLEASE PRINT OUT E-TICKET HARDCOPY*
Sample of e-Ticket Voucher
Terms and Conditions
Customer are entitled to an exchange if item(s) are found unsatisfactory.
Such as item is defective upon receipt or wrong item is being delivered.
Lucca Vudor has to be notified within 7 days from delivery, failure to do so will result in non- refund and exchange.
In the event of above, Lucca Vudor will do an exchange of equivalent vaule after item has been returned .
No refund will be entertained
Discounted / mark down/ offer item are not eligible for exchange
Item must be unused and to be return in original packaging.
In order to have a smooth arrangement of exchange, Please kindly follow these steps. Store walk in without prior email notification will not be entertained.
Send an email to kane_kwek@yahoo.com
Items model number
Proof of picture of defective item
Order number
Name and contact number
Reason for exchanging