Great product!Product DescriptionBestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants negotiators and advisors.
In today's fast-paced networked economy professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough assert world-renowned professional advisors David H. Maister Charles H. Green and Robert M. Galford. The key to professional success they argue is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust the authors use anecdotes experiences and examples -- successes and mistakes their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.Amazon.com ReviewDavid Maister Charles Green and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients. In The Trusted Advisor?? the author"effectively build their case through anecdote and illustration?? then relay a solid series of relevant suggestions applicable to both would-be consultants and those already active in the field. Among their most potent suggestions is a practical?? five-step development process that encourages outsiders to engage clients by focusing attentio