Normal Mail is not traceable. When customers make a purchase and select normal mail, we are not responsible for lost package and it also means that you cannot log non-receipt claim. http://www.Asian.com/singapore/singpost-fined-10k-delivery-lapse (Singpost fined for delay delivery of 40,000 packages) please take note that there are a lot lost mail. http://www.straitstimes.com/breaking-news/singapore/story/singpost-fined-30000-losing-trolley-letters-20140402