SHIPPING / HANDING

International shipping is available to most countries via the UPS and Hong Kong post. To display shipping options prior to checkout:

PLEASE ALLOW 1-3 BUSINESS DAYS (NOT INCLUDING HOLIDAYS) FOR ORDER PROCESSING AND VERIFICATION, AND AN ADDITIONAL 7-14 BUSINESS DAYS FOR DELIVERY.

ALL DOMESTIC, TAIWAN, MACAU AND CHINA ORDERS ARE SHIPPED BY S.F. EXPRESS. INTERNATIONAL ORDERS ARE SHIPPED BY HONG KONG POST OFFICE/AIR PARCEL.RATES ARE CALCULATED THROUGH HONG KONG POST OFFICE OR S.F. EXPRESS Or UPS Express CALCULATOR IN THE SHOPPING CART.

SHIPPING FEES ARE CALCULATED ON A PER ITEM BASIS AND DETERMINED BY ITEM WEIGHT. FOR A PRICE ESTIMATE OR TRACKING, PLEASE VISIT:

RETURNS / EXCHANGES POLICY

ALL SALES ARE FINAL. NO REFUNDS AND EXCHANGES.

ALL SALE ITEMS ARE FINAL. REFUNDS OR EXCHANGES ARE NOT AVAILABLE FOR SALE ITEMS. PLEASE DO NOT RETURN SALE ITEMS TO US, THEY WILL BE SHIPPED BACK TO THE CUSTOMER.

DAMAGED OR MISSING ITEMS - IF YOU HAVE RECEIVED A DAMAGED ITEM, OR IF YOUR ORDER WAS INCOMPLETE, PLEASE NOTIFY US WITHIN 14 BUSINESS DAYS UPON RECEIVING THE PACKAGE TO BE ELIGIBLE FOR EXCHANGE.

WRONG SIZE, COLOR, OR MERCHANDISE - IF AT ANY CHANCE YOU RECEIVED AN ITEM THAT IS THE WRONG SIZE, COLOR, OR COMPLETELY DIFFERENT FROM WHAT YOU HAVE ORDERED, PLEASE NOTIFY US WITHIN 14 BUSINESS DAYS TO BE ELIGIBLE FOR EXCHANGE.

RETURN AND EXCHANGE PROCESS

PLEASE INCLUDE ORIGINAL TAGS AND THE RECEIPT AND FILL OUT THE RETURN/EXCHANGE FORM IN FULL DETAIL AND SEND IT ALONG WITH THE ITEM(S) TO THE DUSTY. ALL RETURNS AND EXCHANGES SHOULD BE SHIPPED VIA INSURED MAIL IN A SECURE PACKAGE TO:

Water-Pro Sports Company

FLAT B2, 2/F, No.8 Young You Chung Indu BlDG, 20 Wang Hoi Rd, Kowloon Bay HONG KONG.
PH: (852) 27538200 FX: (852) 27538202
ATTN: MAIL ORDER

EXCHANGES ARE DEPENDENT ON EXISTING STOCK. ITEMS MUST BE UNUSED AND UNWASHED IN ORIGINAL PACKAGING TO RECEIVE THE EXCHANGES. PLEASE NOTE THAT WE CANNOT REFUND ANY SHIPPING OR HANDLING CHARGES.

DUTIES & CUSTOM FEES

AT THE TIME YOUR PACKAGE IS DELIVERED, YOU WILL BE RESPONSIBLE TO PAY THE DUTIES & CUSTOM FEES BASED ON THE VALUE OF YOUR ITEMS. PLEASE UNDERSTAND THAT THIS IS A FEE THAT YOU’RE COUNTRY CHARGES TO THE PURCHASING PARTY FOR IMPORTING PRODUCTS AND IS NOT A COST THAT IS PAID BY THE SELLER. AS ANOTHER OPTION, THERE ARE 3RD PARTY COMPANIES THAT CAN MAKE YOUR PURCHASE FOR YOU FROM OUR WEBSITE AND CALCULATE ALL COST AND DELIVER TO YOUR DOOR WITH ALL COST CALCULATED.(DUE TO THE MANY DIFFERENT COUNTRIES AND CHANGING FEES, WE ARE UNABLE TO CALCULATE THIS INTO YOUR ORDER.)

FOR MORE INFORMATION ON CUSTOMS AND DUTIES CHARGES, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.