We value your shopping experience， that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination. 30 days return or exchange policy If you are NOT 100% satisfied with your purchase， we will gladly accept returns of packages within 30 days of the order date and issue a full refund. All we ask is that the product is: - not used - in the same condition you received it - in the original box or packaging Return or exchange procedures Please request for return or exchange by emailing us within 30 days from the day order is received. You have to include the following details: - Order number - Name Contact number - Product to return or exchange - Reason for return or exchange Once we receive your request for return or exchange， we shall contact you within 3 business days for further instructions. To exchange item， please let us know the item you want to have in exchanged. In most cases， you will need to bear the shipping charges for returning the item to us. However， if we send the wrong or defective items to you， we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will ensure we send the correct item to you. Remember， before you ship anything to us， please email us first so that we can provide you a complete return instructions