1.Worldwide(exept )
Delivery time:
By Airmail: Generally， about 15-25 days (Free Shipping)
By Express: Generally， about 5-10 working days
3.delivery takes 14-28 working days;
4. Items will be shipped within 1 business day on payment received.Items are shipped from Hong Kong using Airmail， reach
5. most of the countries within 10 to 20 business days. except West europe ，Africa .(15-30days)
6: if you haven\'t received the item on the Delivery Time ， Please contact us by email if you have any questions ，normally， your mail will be replied within 24 Hours. If you still haven\'t got the reply after 24 hours， please check the spam of your email box. We will try our best to give you the best solution by communication.
The following is the approximate shipping time to different regions
| Country | Delivery Time | ||||||
| Working Days (not including holiday) | 5-7 | 8-11 | 12-14 | 15-19 | 20-22 | >22 | |
| Working Days + Saturday + Sunday | 5-9 | 10-15 | 16-20 | 21-25 | 26-30 | >31 | |
| United States | Rate (item arrived) | 5 .1% | 50.1% | 29.6% | 10.5% | 4.7% | Refund |
| United Kingdom | Rate (item arrived) | 9.9% | 63.2% | 19.1% | 3.4% | 4.4% | Refund |
| Australia | Rate (item arrived) | 21.4% | 50.0% | 14.3% | 7.2% | 7.1% | Refund |
| France | Rate (item arrived) | 10.5% | 28.6% | 43.8% | 10.1% | 7.0% | Refund |
| Germany | Rate (item arrived) | 11.1% | 22.2% | 30.3% | 20.9% | 15.5% | Refund |
| Canada | Rate (item arrived) | 0.0% | 47.1% | 31.4% | 17.6% | 3.9% | Refund |
| Spain | Rate (item arrived) | 3.5% | 25.0% | 47.9% | 12.9% | 10.7% | Refund |
7. We ship to Alixpress\'s address ONLY. Please make sure your address in Alixpress is matched with your shipping address before you pay.
8. International Buyers – Please Note:
a:Import duties， taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.
b:Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.
Return
1.Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
2.Please contact us to request a return authorization. Your name， auction number， and reason for return should be included in the email. All items returned must contain all original packaging materials.
3.Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping， handling and insurance fees are non refundable.
4.If the item is found non-defective， the item will be sent back to the buyer at buyer’s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Kind Note
Don\'t leave Negative feedback without asking us for help. Please contact us first if you have any problem.
We strive to answer all messages as quickly as possible.
Thank you in advance for your patience.
Feedback
1.Our system automatically returns feedback once it is left for us
2 In order to provide you a better service， please treat the transaction fairly. Feedback is our life， before you leave a neutral or negative feedback， please do contact us to get a better solution. (It is impossible to drawback the evaluation in new Alixpress policy)， because， we also consider a NEUTRAL feedback as a NEGATIVE feedback .