Bizgram Asia Pte Ltd
Sim Lim Square Star Retailer
#05-50 Sim Lim Square, 1 Rochor Canal Road, Singapore 188504

wishes to thank you for viewing our product

Note:

We thank you for your continued support and we have more than 200 items on Sale. Please search for the term “Bizgram” in the Qoo10.com.sg website.

Self Collect Option  ( Collect at Bizgram Asia Retail Outlet – For Singapore Buyers Only). 

1. Self-Collect option is only for buyers who live in Singapore. Overseas buyers please do not select this option. Do not forget to add the UNIT NUMBER / BLOCK & POSTAL CODE and also Mobile number in case we need to contact you.

2. Sometimes, shop timings can vary during Holiday Seasons (Like Christmas or other public holidays etc.) so please call before coming for collection.

3. Please print the Gmarket Payment Receipt or the Order Email from Gmarket, it should clearly show the following

a. Name of the buyer / Item name / Amount Paid / Order Number or Cart Number.

4. If you wish to send Your Friend / Family on your behalf , then please be reminded that the person who comes to collect should have the same information as above and might also require to provide additional information like NRIC / Employment Pass or Passport for identification purposes and we might need to photocopy in order to prevent discrepancy in future.

5. Bizgram Asia is not responsible for the delay of customer to collect the product on time as we will discard the order 1 month from the date of order and payment will be forfeited. No refunds will be entertained thereafter.
6. Collection is at the following location :
Bizgram Asia Pte Ltd, #05-50 Sim Lim Square, 1 Rochor Canal Road,Singapore 188504
Telephone : +65-63346455, Fax : +65- 63341615.  Bizgram Location Map : http://maps.google.com - Type Bizgram Singapore . Timing : 11am to 6.30pm – 7 Days a week.

Shipping Detail 

1. We will ONLY ship to buyer's registered address. If you need to change your shipping address, please change it BEFORE you pay. So that please make sure your shipping address is available and do not forget to add the UNIT NUMBER / BLOCK & POSTAL CODE and Also Contact Number (Mobile is better).

2. Sometimes, shipping time can be longer during Holiday Seasons (Like Christmas or other public holidays etc.) or Customs Duty Review.

3. If you choose Singapore Registered Mail, it usually takes 3-7 days to deliver to you and if you miss the delivery then you will have to self-pick up at the nearest Post Office within 7 days.

4. If you choose TAQBIN Courier Service , it usually takes 1-3 days to deliver to you and if you miss the delivery then you will have call TAQBIN (1800-2255-888)to arrange for re-delivery at your convenient time for free.
5. Bizgram Asia is not responsible for the delay and failure delivery of goods by Singpost/TAQBIN.

 Return Policy 

1. Warranty exchange is available for products if found faulty within 7 days of delivery.

2. Refund given only if item is faulty or not as described. No return/refund for change of mind / unspecified reasons. 

3. After getting the returned item, we will refund the customer at the item's price (excluding the shipping costs to and from).  
4. Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred shipping products back to us.
5. All returns have to be either done by shipping by registered tracking method or visiting our shop upon seeking confirmation by email prior to coming for exchange.

 Feedback    

1.       If you like the products purchased, please give us a positive feedback with 5 stars, It's the best encouragement to us to serve you better.
2. If you are unsatisfied with the item, please contact us before you leave the feedback, negative feedback will help nothing, so just tell us the problem, and we will give you a satisfied answer, Thank you.

 Contact US 

1. Do not hesitate to contact us anytime about your purchase; we are committed to your 100% customer satisfaction. We are backed by our commitment with outstanding service, 100% full money back and a customer satisfaction guarantee. 

We will answer your questions within 24 hours. If you do not receive a reply please resend your email.

2.Our email address is sales@bizgram.com

3. You can call us with this phone number: +65-63346455 (Say Gmarket-Qoo10)