please read before purchase=)

For exchanges and returns:

(defective product)

We take a lot of responsibilties for our products as much as we can, we try to check for defects on the product before shipping. you will have to send the item back to us (Singapore address) so that we can facilitate an exchange with proof of the defective product. The product will have to be unused and we will accept returns and exchanges if you notify us of any defects within 2 days of receiving the product.

(take pictures and text us from q0010 or email to purity.white@hotmail.com we will do our best to solve the issue)

(unsuitable sizes)

for unsuitable sizes, The product will have to be unused and we will accept returns and exchanges if you notify us within 2 days of receiving the product. (2 way shipping cost will be incurred). ( text us from q0010 or email to purity.white@hotmail.com for more info)

strongly advice customer to measure the size before any purchase is make to avoid unsuitable items & sizes.

(pls allow 2-3 cm measurement error)

Delivery time frame

Qxpress delivery within 3-5 days (tracking)(seller liable for lost and damage)

Normal mail delivery (without tracking) (Buyer liable for lost and damage)

New arrivals

engraving letters collar dog collar cat collar pet collar