Return Policy 7 Days Return or Exchange Policy If you are NOT satisfied with your purchase for any reason， we will gladly accept returns of packages within 3 days of the order date and issue a full refund. Basic Requirements of the Returned Products; Not used In the same condition you received it In the original box and/or packaging We value your shopping experience on top of everything else， that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination. However， this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also， we cannot extend this return policy to resellers of our product. Return or Exchange Procedures Please request for return or exchange by emailing us at warranty.ibeli@gmail.com within 7 days from the day order is received. You have to include the following details in the email; Order No: Contact No: Product to Return or Exchange: Reason for Return or Exchange (for approval purpose): Once we receive your request for return or exchange， we shall contact you within 3 business days for further instructions. To exchange item， please let us know the item you like to have in exchanged. In most cases， you will need to bear the shipping charges for returning the item to us. However， if we send the wrong or defective items to you， we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you， ALL at our expense.