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Payment
▪ We accept all major credit cards， real-time bank transfers， offline payments (bank transfers and Western Union). You can choose a method which is the most convenient for you. To protect your interests， your payment will be temporarily held by DHgate， and it is only released to us after you confirm delivery.
▪ Payment must be made within 3 days of order.

Shipment & Custom
▪ Drop Shipping: We support drop shipping， please remark 'drop shipping' on your order note.
▪ Orders processed timely after the payment verification.
▪ We only ship to Confirmed Order Addresses. Your Order Address MUST MATCH your Shipping Address.
▪ We usually mark the goods as CELL PHONE ACCESSORIES (GIFT/SAMPLE) on the commercial invoice and we are trying to help you to minimize or avoid any GST or V.A.T. or other Import Taxes， but we can not guarantee no tax charges as it is depends on your country's policy.
▪ The price you paid for the item excludes any customs tax.
▪ The price you paid for the item excludes remote area fee. We always check the shipping address before we dispatch， and if we find you are in the remote area， will contact you to pay the extra remote area fee or change the shipping method to EMS to avoid remote area fee， if you do not reply us within two days， we reserve the right to change the shipping method to EMS.

Return / Refund
▪ If you are not satisfied with an product sold by the JouGou Store for any reason， you may return it for a full refund (minus the original shipping costs) if returned within 7 days of delivery.
▪ JouGou Store is not liable for products that are damaged or lost in transit to JouGou Store. We recommend that you ship your returned products to JouGou Store via a trackable shipment method.
▪ If you feel disappointed with the item(s)， please contact us within 7 days of delivery.
▪ Items must be returned in original condition for refund or exchange.

Guarantee
▪ 6 months Manufacturer's limited Warranty for defective items (excluding items are damaged due to misuse， lack of care， mishandling， accident， abuse or other abnormal use).
▪ Accessories come with a 3-month warranty.

Customer Service & Feedback
▪ Please feel free to contact us anytime， before or after a purchase or with any general questions or concerns you may have. We believe in the timeliness of customer service， and will do everything possible to satisfy our customers. If you have any problems， comments， or suggestions， please contact our customer service representatives. If you are interested in buying multiple items， please contacts us so we could give you our best pricing.
▪ We maintain high standards of excellence and strive for 100% customer satisfaction! Unfortunately， if you are planning to give us negative feedback because of your bad buying experience， please contact us. It would be better to clear up your discontent and resolve the problem through our communication. controller xbox， controller shell， wireless controller pouch， best controller bag， protective bags， carry bag