





We’ll make things right
Thanks for shopping at PrimeProd.
We stand behind our goods and services and want you to be satisfied with them. We’ll always do our best to take care of customers — our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
If you are not entirely satisfied with your purchase, we're here to help.
Contact Us
Our positive feedbacks are extremely valuable to us. If you have any concerns about your order, please contact us through message or e-mail to resolve any issues before leaving a negative feedback or opening a dispute. We will reply within 2 business days (public holidays not included).
Returns
You have 07 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and freebie (if any ) should be returned.
|
Problem description |
Return? |
Deadline |
Proof |
Postage |
Requirement |
|
Quality issue |
Yes |
7 days |
Photo taking |
By seller |
Defective product not cause by buyer;with original packing |
|
Seller sent Wrong product |
Yes |
7 days |
Photo taking |
By seller |
With original packing |
|
Size |
Yes |
7 days |
N/A |
By buyer |
With original packing |
|
Buyer change mind |
Yes |
7 days |
N/A |
By buyer |
With original packing |
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
Item will ship in 1 working day, Please contact us if you need the item urgently we might delivery to you on the same day :).