Defective Issues
Kindly provide the following information to sales@startradehk.com for evaluation:
- Order number
- Video that clearly display the defective issue of the item
- Defect issue must be reflected to Seller within 14 days as based on Delivered Date
Process
- Evaluation will be done within 3 working days upon receiving notice.
- Upon successful evaluation as based on the video, refund will be made accordingly within 3 working days if there is genuine defect issue.
- If there is no video provided, please minimally provide pictures of the defective item for evaluation. For such issue, you may have to ship the defective item back to Hong Kong for evaluation and refund will be issued within 3 working days upon receiving the defective item. Shipping costs will be borne by the seller.